OTC Manager

OTC Managere within the Shared Service Centre, responsible for managing a team of specialists. The position plays a strategic and hands-on role in ensuring efficient daily operations, process accuracy, team development, and strong alignment with internal and external stakeholders. Ensure that all customer-related financial transactions and master data processes are executed accurately, timely, and in compliance with legal requirements and internal service level agreements.

Key Responsibilities

Team Leadership & People Management

• Recruit, onboard, mentor, and evaluate the OTC team, ensuring the right mix of competencies and a balanced distribution of tasks.
• Conduct regular team meetings, offer structured feedback, and carry out annual performance reviews aligned with company and individual objectives.
• Maintain team motivation through effective communication, coaching, and career development opportunities.
  
  

Operational Excellence & Process Ownership

• Ensure all OTC transactions are processed accurately and on time, maintaining high levels of customer satisfaction.
• Oversee and update internal process documentation, ensuring workflows remain well-structured and up to date.
• Monitor KPIs and internal controls to guarantee process efficiency, compliance, and operational safety.
• Lead and support continuous improvement initiatives aimed at standardizing and optimizing financial/accounting tools and methodologies.
• Manage risk identification, escalation handling, and relationship building with key internal and external stakeholders.

Process Scope

The OTC Manager oversees multiple core activities within the Order to Cash cycle, including but not limited to:

• Customer master data
• Payment allocation
• Dunning
• Cash reconciliation
• Period-end activities and reconciliations
• Customer account reviews
• Booking retail sales & COGS
• Management of showroom and O&O vouchers
• Stock control
• Retail and inventory reporting and reconciliation
• Audit support
• KPI oversight
• Recruitment activities
• Work instruction documentation
  
  

Required Qualifications

Experience

• Minimum 6+ years of administrative-level experience, ideally within finance, shared services, or operational accounting environments.
  
  

Core Competencies

The successful candidate will demonstrate:

• Strong analytical capacity with high attention to detail
• Proactive, internationally minded approach
• Customer-centric thinking and strong service orientation
• Leadership capability and role-model behavior for subordinates
• Excellent communication and interpersonal skills
• Outstanding organizational and planning skills
• Ability to multitask and manage competing deadlines in a fast-paced setting
• Strong teamwork spirit and collaboration mindset
  

Language Requirements

• Advanced proficiency in English