GBS Project Manager

The GBS Project Manager will lead complex, cross-functional initiatives within a Global Business Services (GBS) environment. This role requires a strong ability to manage strategic projects while also coordinating operational changes across geographies and functions. The ideal candidate will be skilled in driving execution, enabling process optimization, and ensuring smooth implementation of new service delivery models.

Project Leadership

• Manage end-to-end delivery of high-impact projects within the GBS portfolio.
• Develop and maintain detailed project plans, track progress, and mitigate risks.
• Ensure alignment with business goals, timelines, and budgets.
• Coordinate global teams and resources to deliver project outcomes.

Operational Enablement

• Oversee the setup and integration of new services into the GBS framework.
• Ensure readiness of both sending and receiving teams during service transitions.
• Facilitate knowledge transfer, documentation, and stabilization activities.
• Monitor service quality and performance during initial rollout phases.

Stakeholder Engagement

• Build strong relationships with functional leaders, delivery teams, and global stakeholders.
• Ensure clarity on roles, responsibilities, and governance structures.
• Drive collaboration and alignment across all levels of the organisation.

Change Enablement

• Support adoption of new processes and systems through structured change initiatives.
• Organise training, workshops, and communication plans to prepare teams.
• Address resistance and reinforce the value of new ways of working.

Education & Experience:

• Bachelor’s or Master’s degree in Finance, Business, or IT.
• 5+ years of experience in international SSC or BPO environments.
• Proven experience managing large-scale, cross-functional projects.
• Familiarity with finance processes such as RTR, PTP, and OTC.
• Project Management certification (preferred).
• Experience in industries such as retail, fashion, or FMCG (preferred).

Core Competencies:

• Strong organisational and planning skills
• Excellent communication and stakeholder management
• Ability to work independently and collaboratively
• Focus on quality, performance, and continuous improvement
• International mindset and willingness to travel

Technical Skills:

• Proficiency in project management tools, Excel, and PowerPoint
• Fluent in English (spoken and written)