Credit & Collections Supervisor

The Credit & Collection Supervisor will be responsible for overseeing Accounts Receivable and Credit activities, ensuring compliance with global credit policies, financial regulations and Group guidelines. The role will ensure the integrity and accuracy of customer and financial data, manage credit risk through credit assessments, COFACE coverage, credit limits and order releases, and drive timely collection of outstanding balances.

The position will work closely with customers and internal teams to resolve disputes, reconcile accounts, improve cash flow and minimize credit risk and bad debt exposure.

Responsibilities

• Credit Management: Evaluate credit proposals for new and existing customers, assess creditworthiness using credit reports and financial statements, establish and maintain credit limits and payment terms, and ensure compliance with Group credit policies and procedures.
• Collections: Manage the AR portfolio across the legal entities, monitoring aging reports and overdue balances, following up with customers and escalating collection efforts when necessary. Negotiate payment arrangements and maintain accurate customer contact and communication records.
• Credit Risk Management: Manage credit limits and order releases, ensuring appropriate actions are taken to mitigate credit exposure while supporting business needs.
• Account Reconciliation & Billing: Investigate and resolve billing and payment discrepancies, perform account reconciliations, process non-inventory invoices and credit memos, and ensure accurate application of customer payments.
• Customer & Internal Collaboration: Build positive relationships with customers and partner with Customer Service, Finance and other internal teams to resolve issues and disputes that may impact collections or cash flow.
• Reporting & Analysis: Prepare AR reports, aging analysis and payment performance reports, providing insights and recommendations to reduce bad debt and improve cash flow.
• Audit & Compliance: Support and lead internal and external AR & Credit audits by providing required documentation and reports, while ensuring adherence to company policies and applicable laws.

Requirements

• Experience: 5+ years of experience in Accounts Receivable and/or Credit, including at least 1 year in an AR Coordinator or similar role.
• Experience in credit analysis, collections and credit risk management, preferably within an international company.
• Education: Bachelor’s degree in Accounting, Finance or a related field.
• Solid knowledge of accounting principles and procedures, as well as credit and collections best practices.
• Proficiency in ERP systems, preferably SAP, and financial management/reporting tools.
• Strong knowledge of Microsoft Excel and Microsoft Office Suite.
• Full professional proficiency in English, both written and spoken.
• Strong analytical, communication, problem-solving and negotiation skills.
• Proactive mindset with strong attention to detail and organizational skills.
• Ability to work independently, manage multiple priorities and meet tight deadlines.
• Strong teamwork and leadership capabilities, with a collaborative and service-oriented approach.
• High level of integrity, discretion and professionalism, particularly when handling sensitive financial and customer information.
• Results-oriented approach and ability to effectively prioritize competing responsibilities.